Resume

Skills

  • – Plan, conduct and analyze user research.
  • – Create solutions for responsive web design.
  • – Experience with HTML, CSS, Axure, Visio, JavaScript, Photoshop, Illustrator and InDesign. Google Analytics Individual Qualification certified.

Experience

User Experience Architect

Systems Alliance, Inc.

April 2012 – Present

Facilitate stakeholder and user interviews to gather requirements. Perform content audits and heuristic evaluations. Propose new information architecture in the form of sitemaps and wireframes. Conduct in-person and remote usability testing. Create style guides for web writing and content governance. Clients include higher education, associations and commercial organizations.

Increased visits by 80% and decreased bounce rates by 9% for tablet and mobile visitors over the span of a year by redesigning a college website for responsive web design.

User Experience Consultant

Self-employed

October 2011 – April 2012

Gathered user needs and business requirements by leading discovery meetings. Conducted user interviews with target audiences in the U.S. and Germany. Created content audits and proposed new information architecture with sitemaps and wireframes. Clients included higher education, government agencies and software companies.

Usability Consultant to Social Security Administration

Northrop Grumman via The ACI Group

May 2011 – November 2011

Completed user interviews, heuristic evaluations and content audits as preliminary research. Produced user personas, scenarios and wireframes to guide projects. Created low and high fidelity prototypes to present design solutions. Conducted in-person usability tests with internal and external users, including people who use assistive technology.

User Experience Analyst

Catholic Relief Services

February 2010 – May 2011

Led discovery meetings to determine user needs and business requirements. Created user personas, scenarios, sitemaps and wireframes to guide projects. Conducted in-person and remote usability tests on English and Spanish language websites.

Increased average monthly email signups by 400% by reducing the introductory text and form fields on the email signup form.

Intranet Content Manager

Catholic Relief Services

August 2007 – February 2010

Managed content on internal website devoted to improving communication between employees from two divisions. Wrote and edited weekly features that showcased new employees and projects. Conducted surveys, card sorts and contextual inquiries to adapt website to employee needs. Assisted in the creation of information architecture and taxonomy for agency’s global intranet for use by employees worldwide.

Lead, Multimedia Services

Center for Instructional Advancement and Technology, Towson University

February 2004 – August 2007

Supervised a team of seven interaction designers. Participated in the university web committee and contributed to content analysis and development of an information architecture for the main university website. Designed web and print pieces for faculty to use in courses and at scholarly conferences.

Multimedia Designer

Center for Instructional Advancement and Technology, Towson University

January 2001 – February 2004

Designed posters, websites and custom graphics for faculty to use in courses and at scholarly conferences. Taught faculty how to use graphics software and design for the web. Helped supervise student employees.

Graphic Designer

Devaney and Associates, Inc.

February 1998 – January 2001

Designed identity packages, brochures and other print pieces. Went on press checks and reviewed printer’s proofs for quality assurance. Coordinated with clients and vendors to ensure projects stayed on schedule. Clients included hospitals and medical centers.

Graphic Artist

New Millennium Design

May 1997 – February 1998

Created brochures, direct mail pieces and ads. Reviewed printer’s proofs for quality assurance. Managed project schedules and client and vendor communication. Clients included higher education and retail.

Education

  • – M.S. in Interaction Design and Information Architecture, University of Baltimore, December 2009. Thesis: Using mobile phones for emergency preparedness.
  • – B.S. in Graphic Design, Towson University, May 1997.

Activities

  • – Present on usability testing and user experience design at Betamore, Baltimore Lean Startup, Towson University and Digital360.
  • – Participate in local user experience organizations, like Baltimore Parlay, UPA and IxDA.