Portfolio

I have 16 years of experience as a print and web designer, information architect and user experience advocate. This includes 6 years of conducted usability tests. I am interested in people’s personal stories and love creating experiences that align with their needs. Clients include universities, non-profits, government agencies and commercial companies.

Mobile view of GGC home pageGeorgia Gwinnett College

Challenge:

Georgia Gwinnett College wanted a more innovative web presence that better supported user needs and their objectives.

Process:

  • – Heuristic evaluation
  • – Information architecture
  • – Content map
  • – Wireframes

Solution:

The new Georgia Gwinnett College website was built as responsive web design to leverage increased traffic from mobile devices. Updated navigation and calls to action target prospective and current students, while supporting the college’s goals. Web analytics show visits increased by 80% and bounce rates decreased by 9% for tablet and mobile visitors in the year following the launch.

Office of International Student, Faculty and Staff Services

Challenge:

The content on Johns Hopkins' Office of International Student, Faculty and Staff Services website had become dated and no longer supported their international audiences or the university administrators who assist them with visas and immigration.

Process:

  • – User interviews
  • – Heuristic evaluation
  • – Information architecture
  • – Content map
  • – Wireframes

Solution:

The Office of International Student, Faculty and Staff Services website launched with a fresh design and navigation scheme. The information most critical to visitors, like requirements, processes and timelines are more clearly presented. Implementation on a new CMS makes it easier for staff to keep information up-to-date.

Mobile view of Take a Minute home pageTake a Minute, Save a Life

Challenge:

The Living Legacy Foundation’s Take a Minute, Save a Life website did not accurately convey the engaging and action oriented nature of the campaign.

Process:

  • – Competitive analysis
  • – Participatory design
  • – Information architecture
  • – Prototype
  • – Usability testing

Solution:

The newly designed and architected Take a Minute, Save a Life website makes it easy to learn about, promote and even sign up for organ donation. The text and imagery were heavily influenced by usability tests with members of the community who will use this site to promote the cause to their friends and family.

Video Inventory

Challenge:

Only a small percentage of people who file an insurance claim due to property damage or loss have documentation for what they lost.

Process:

  • – User interviews
  • – Participatory design
  • – Heuristic evaluation
  • – Prototypes
  • – Usability testing

Solution:

Video Inventory was prototyped as an iPhone application that encourages users to create videos of their home and belongings in advance of potential loss or damage. It syncs with a secure website that allows the user to share videos with an insurance agent if they need to file a claim.